Terms of Service

These Terms of Service ('Terms') govern access to and use of the Buildlr platform - the web application, mobile applications, embeddable lead forms, APIs and related services (together, the 'Service') - provided by Buildlr Ltd, a private limited company registered in Cyprus (registration number HE 465133, VAT number CY60106289I), registered office Charilaou Xylophorou 13, Agios Athanasios, 4103 Limassol, Cyprus ('Buildlr', 'we', 'us').

By creating an account or using the Service you agree to these Terms on behalf of the business you represent (the 'Customer'). You confirm you are authorized to bind that business. The Service is offered to businesses only, not to consumers.

Buildlr is a business platform for construction and remodeling companies: CRM, lead intake, estimating, quoting and e-acceptance, project and workforce management, change orders and invoicing, with offline-capable applications and an AI assistant ('Cortex').

We may improve, modify or discontinue features at any time. We will give reasonable notice of material changes that reduce core functionality. Features marked beta, preview or early access are provided as-is, may change or be withdrawn without notice, and are excluded from any availability commitments.

The Customer must provide accurate registration information and keep it current. Signup includes phone-number verification and automated company checks; we may decline or revoke accounts that fail verification or that we reasonably believe to be fraudulent or abusive.

The Customer is responsible for its users: keeping credentials confidential, assigning appropriate roles, removing users who leave the company, and all activity under its accounts. Notify us immediately of suspected unauthorized access.

Buildlr grants the Customer a limited, non-exclusive, non-transferable, revocable license to use the Service for its internal business purposes during the subscription term. The Customer must not: (a) resell, sublicense or provide the Service to third parties; (b) reverse engineer or attempt to extract source code except as permitted by mandatory law; (c) circumvent usage limits, security or access controls; (d) use the Service to build a competing product.

'Customer Data' is everything the Customer and its users store in their workspace: clients, leads, estimates, quotes, invoices, projects, employee records, messages, photos and files. The Customer owns its Customer Data. Buildlr processes it only to provide the Service, as the Customer's processor under the Data Processing Agreement (DPA), which forms part of these Terms.

The Customer is the data controller for Customer Data and warrants that it has a lawful basis for the personal data it stores (including its clients' and employees' data), that it will configure its public lead forms with a link to its own privacy notice, and that it will use marketing-consent features lawfully.

The Customer is responsible for the accuracy of business documents generated through the Service (estimates, quotes, invoices, tax deductions) and for their compliance with the laws that apply to the Customer's business.

Cortex produces suggestions, drafts and assisted actions based on workspace context. Cortex output is assistance, not professional advice. The Customer must review AI-generated content (estimates, prices, schedules, messages) before relying on it or sending it to its own customers. Actions with significant effect require human confirmation in the product. AI processing terms, providers and safeguards are described in the Privacy Policy and DPA; the Customer's data is never used to train AI models.

The Service, including software, design, documentation and branding, is and remains the property of Buildlr or its licensors.

The Buildlr estimating catalog - the curated database of project types, assemblies, work steps, geometry formulas, quantity formulas, labor values, material data and pricing structures made available in the Service - is proprietary content of Buildlr, protected by intellectual-property law including the EU sui generis database right (Directive 96/9/EC). The Customer receives a license to use the catalog inside the Service to produce estimates, quotes and related documents for its own business. The Customer must not, and must not permit anyone to:

• extract, scrape, export, copy or replicate the catalog or any substantial part of it outside the Service;
• use the catalog to build, train, calibrate or seed any competing product, database or pricing model;
• systematically access catalog content by automated means outside normal product use.

Documents the Customer produces with the Service (its estimates, quotes, invoices) are the Customer's own; embedded catalog-derived values in those documents may be used freely in the Customer's ordinary course of business. Violation of this section is a material breach entitling Buildlr to immediate suspension and termination, without prejudice to damages.

Subscription fees, currency and billing interval are shown at purchase and charged in the Customer's market currency via our payment processor (Stripe). Except where mandatory law provides otherwise: fees are non-refundable; subscriptions renew automatically at the end of each billing period; the Customer may cancel at any time in settings, effective at the end of the current period. We may change prices with at least 30 days' notice, effective from the next renewal. Late or failed payment may lead to suspension after notice. Fees are exclusive of VAT and similar taxes.

Trial accounts are provided as-is, may have reduced functionality and limits (including limited catalog access), and may be terminated or converted at the end of the trial period.

The Customer must not use the Service to: violate law or third-party rights; send spam or unlawful marketing (including SMS or email without a lawful basis); upload malware or attempt to breach security; abuse public endpoints (lead forms, verification SMS) or interfere with service integrity; or store personal data under unlawful conditions. We may investigate violations and suspend access where reasonably necessary to protect the Service or other customers, with notice where practicable.

The Service integrates with third-party services (e.g. payment, SMS, email delivery, push notifications, accounting integrations such as Fortnox and QuickBooks, and map services). Optional integrations the Customer itself connects are governed by the third party's own terms; Buildlr is not responsible for third-party services beyond its obligations in the DPA regarding sub-processors.

We aim for high availability but do not guarantee uninterrupted operation; maintenance and factors outside our control may cause downtime. The applications are offline-capable by design - work continues locally and synchronizes when connectivity returns. Support is provided via support@buildlr.com on business days; no formal SLA applies unless separately agreed in writing.

These Terms apply from account creation until the account is terminated. Either party may terminate for material breach uncured within 14 days of written notice; Buildlr may terminate immediately for breaches of section 7 (catalog IP) or section 9 (acceptable use) or for non-payment.

Upon termination: the Customer's license ends; the Customer may export its Customer Data using the product's export tools or by request within 30 days of termination, delivered in a machine-readable format; after that period Buildlr deletes Customer Data in line with the DPA, except where statutory retention applies (e.g. issued invoices, bookkeeping records).

The Service is provided 'as is' and 'as available'. To the maximum extent permitted by law, Buildlr disclaims all implied warranties, including fitness for a particular purpose and non-infringement. Buildlr does not warrant that the Service, including AI output and catalog data, is error-free; catalog values are professional reference data that the Customer must validate against its own business before use in binding offers.

To the maximum extent permitted by law: neither party is liable for indirect or consequential damages, loss of profit, loss of business or loss of data (except where caused by breach of the DPA or confidentiality); Buildlr's total aggregate liability under these Terms is capped at the fees paid by the Customer in the twelve (12) months preceding the event giving rise to liability. Nothing limits liability for gross negligence, willful misconduct, or liability that cannot be limited under applicable law.

The Customer will indemnify Buildlr against third-party claims arising from the Customer's breach of section 5 (its controller obligations for Customer Data), section 7 or section 9, including reasonable legal costs.

Each party will protect the other's confidential information with at least reasonable care and use it only to perform under these Terms. This obligation survives termination for three (3) years; Customer Data remains governed by the DPA.

Neither party is liable for failure to perform caused by events beyond its reasonable control (natural disasters, war, labor disputes, government action, failures of power or communications infrastructure).

We may update these Terms. Material changes will be notified in the application or by email at least 30 days before taking effect; continued use after the effective date constitutes acceptance. If the Customer objects to a material change, it may terminate before the change takes effect.

These Terms are governed by the laws of the Republic of Cyprus, without regard to its conflict-of-law rules. Disputes shall be resolved by the competent courts of Cyprus after a good-faith attempt at amicable resolution. Either party may seek interim or injunctive relief before any competent court to protect its intellectual-property rights or confidential information.

Buildlr Ltd (HE 465133)
Charilaou Xylophorou 13, Agios Athanasios, 4103 Limassol, Cyprus
Email: support@buildlr.com